We conducted focus groups with 56 citizens to study the perception of the Nuevo Leon's Government site. The project included task definition, script design, and application testing. Focus groups measured percentage of successes, percentage of failures, and average times for tasks.
Deliverables included quantitative and qualitative analysis and backup videos. These were used as input for the redesign of the 2009 version of the website. Our work contributed to Nuevo Leon's site obtaining the first place in the 2009 State Electronic Government Index (IGEE) published by Política Digital magazine.